Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 1, 2025
Juve Wellness is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and security of your health information.
When you create an account, we collect your name, email address, date of birth, phone number, and other contact information necessary to provide our services.
To provide personalized wellness recommendations, we collect health-related information including your responses to onboarding surveys, daily check-in data, test results, supplement preferences, and health goals. This information is treated as Protected Health Information (PHI) under HIPAA.
We automatically collect information about how you interact with our app, including device information, IP address, browser type, pages viewed, and features used to improve our services.
We use the information we collect to:
We do not sell your personal information. We may share your information only in the following circumstances:
We work with trusted third-party service providers who assist us in operating our platform, processing payments, fulfilling orders, and analyzing data. These providers are contractually bound to protect your information and comply with HIPAA requirements where applicable.
With your consent, we may share relevant health information with laboratories, healthcare providers, or other partners necessary to fulfill your test orders and provide care coordination.
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
We implement comprehensive security measures to protect your information:
You have the following rights regarding your personal information:
You can access your personal information through your account settings and request a copy of your data in a portable format.
You can update or correct your personal information at any time through your profile settings or by contacting us.
You can request deletion of your account and personal information, subject to legal retention requirements for health records.
Under HIPAA, you have additional rights including the right to receive a notice of privacy practices, request restrictions on certain uses of your PHI, and obtain an accounting of disclosures of your PHI.
We retain your personal information for as long as your account is active or as needed to provide you services. We retain health records in accordance with applicable laws and regulations, which may require retention for a minimum period after the last date of service. When information is no longer needed, we securely delete or anonymize it.
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can delete the information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:
Juve Wellness Privacy Team
Email: privacy@juvewellness.com
Address: 123 Wellness Way, Suite 100, San Francisco, CA 94102