Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 1, 2025
Juve Wellness is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and security of your health information.
Here are the key things you should know about how we handle your data.
We are committed to being transparent about how we collect and use your data. We never sell your personal information to third parties.
We use cookies and similar technologies to operate our platform and improve your experience. You can manage your cookie preferences at any time.
Your health data is encrypted at rest and in transit, stored on SOC 2 certified infrastructure, and protected by strict role-based access controls.
You have the right to access, correct, and delete your personal data. Under HIPAA, you have additional rights over your Protected Health Information.
This Privacy Policy describes how Juve Wellness ("Company," "we," "us," or "our") collects, uses, and discloses information about you when you use our services, including our web and mobile applications (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
Words with an initial capital letter have specific meanings defined below. The following definitions apply whether they appear in singular or plural.
Account: A unique account created for you to access our Service.
Company: Juve Wellness, the operator of this Service.
Cookies: Small files placed on your device by a website that store browsing information.
Device: Any device that can access the Service, such as a computer, phone, or tablet.
Personal Data: Any information that relates to an identified or identifiable individual.
Protected Health Information (PHI): Health information that is protected under HIPAA and relates to your past, present, or future health conditions, care, or payment for care.
Service: The Juve Wellness web and mobile application.
Service Provider: A third party that processes data on behalf of the Company.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
You: The individual accessing or using the Service.
When you create an account, we collect your name, email address, date of birth, phone number, and other contact information necessary to provide our services.
To provide personalized wellness recommendations, we collect health-related information including your responses to onboarding surveys, daily check-in data, test results, supplement preferences, and health goals. This information is treated as Protected Health Information (PHI) under HIPAA.
We automatically collect information about how you interact with our app, including device information, IP address, browser type, pages viewed, and features used to improve our services.
We use cookies and similar tracking technologies to monitor activity and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. We use:
We use the information we collect to:
We retain your personal information for as long as your account is active or as needed to provide you services. We retain health records in accordance with applicable laws and regulations, which may require retention for a minimum period after the last date of service.
Your information may be transferred to and processed on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Service, you consent to such transfers.
You may request deletion of your account and personal information at any time, subject to legal retention requirements for health records. When information is no longer needed, we securely delete or anonymize it.
We do not sell your personal information. We may share your information only in the following circumstances:
We work with trusted third-party service providers who assist us in operating our platform, processing payments, fulfilling orders, and analyzing data. These providers are contractually bound to protect your information and comply with HIPAA requirements where applicable.
With your consent, we may share relevant health information with laboratories, healthcare providers, or other partners necessary to fulfill your test orders and provide care coordination.
If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
We implement comprehensive security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
You have the following rights regarding your personal information:
You can access your personal information through your account settings and request a copy of your data in a portable format.
You can update or correct your personal information at any time through your profile settings or by contacting us.
You can request deletion of your account and personal information, subject to legal retention requirements for health records.
Under HIPAA, you have additional rights including the right to receive a notice of privacy practices, request restrictions on certain uses of your PHI, and obtain an accounting of disclosures of your PHI.
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can delete the information.
Our Service may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:
Juve Wellness Privacy Team
Email: info@juvewellness.net